Project Manager - Consultant

Delivering complex public sector transformation programmes with measurable business impact.

I partner with public-sector organizations to modernize critical service delivery through operational redesign and cross-functional programme leadership. My work has supported multi-agency implementations, workflow optimization and large-scale operational improvements across U.S. transit systems.

Project Engagements View Resume

Experience Credits

QRyde • Delivered transformation initiatives

10+

Engagement project contributions

80%

Efficiency improvement measured by agencies through workflow redesign

About

I lead technology-enabled transformation programmes that improve how public-sector organizations operate, deliver services, and manage complex stakeholder environments.

Since 2023, I have catered to ~10 U.S. transit agencies across seven states as a Project Manager representing QRyde, leading platform implementations, enterprise integrations, process redesign, governance and operational reporting for demand-response, paratransit, and Medicaid mobility programmes.

My work combines structured problem-solving with disciplined execution translating business requirements into scalable operating processes, reducing manual effort and enabling reliable programme delivery across multiple concurrent engagements.

Industries

Business Consulting • Public Sector • Transportation • Healthcare Mobility • Digital Transformation

Expertise

Business Transformation • Programme Delivery • Process Redesign • Enterprise Implementation • Governance & Reporting

Geographic Experience

California • Colorado • Delaware • Iowa • New York • North Carolina • Vermont

Education

M.Plan, Urban Planning — CEPT University
B.E., Civil Engineering — Gujarat Technological University

Selected Engagements

10+ programmes, delivered under governance.

Major engagements are presented as delivered impact: the business problem, the mandate, the method and the outcome. Figures shown are documented results.

Scale

Fleet — 600+ daily trips per operator

Challenge

Implement a single operating model across nine independent agencies (15 operators) while meeting stringent state Medicaid compliance requirements. The programme required standardized scheduling, dispatch, reporting and governance despite varying local processes.

My Role

Owned end-to-end programme delivery across client stakeholders, engineering, analytics and operations. Led business analysis, implementation planning, governance, executive reporting and cross-functional coordination throughout deployment.

Approach

Business Analysis

Translated statewide operational requirements into functional specifications and platform configurations.
Programme Governance

Established delivery milestones, RAID governance, executive reporting and implementation controls.
Process Design

Standardized workflows across operators while aligning Medicaid broker and ADA compliance requirements.
Performance Management

Implemented KPI reporting and SQL dashboards to improve operational visibility.

Business Outcomes

9 Independent operators standardized onto a common delivery framework

Statewide Platform deployed across Vermont

Recognized by the Vermont Public Transit Association for delivery excellence.

Team Lead

Assistant Project Managers — 3 • Transport Planners — 6

Team Engagements

Analytics • Engineering • Operations

Stakeholder Engagement

Client Leadership • Transit Operators • Medicaid Brokers

Work Products

Strategy & Analysis

Business Requirements Documents
Functional Specifications
Process Maps
SOPs
KPI Frameworks

Delivery & Governance

Programme Plans
RAID Logs
Executive Status Reports
Deployment Plans
UAT Documentation

Scale

Fleet — 2000+ daily trips

Challenge

Digitize operational integration across multiple Medicaid broker systems. The programme demanded accurate data exchange, standardized processes and reliable release management across multiple stakeholders.

My Role

Led business analysis and delivery coordination for enterprise broker integrations, translating regulatory requirements into operational workflows while aligning agency operations, broker platforms and engineering teams throughout implementation.

Approach

Business Analysis

Mapped broker authorization workflows and translated operational requirements into functional specifications.
Enterprise Integration

Defined broker-to-platform data mappings and coordinated technical implementation across multiple integration points.
Compliance Alignment

Aligned operating processes with Medicaid and ADA funding requirements while maintaining regulatory consistency.
Release Management

Validated integrations through structured UAT, release governance and production readiness activities.

Business Outcomes

3 Medicaid broker programmes aligned

Integrated Enterprise integrations successfully deployed

Compliant Operations aligned with Medicaid & ADA funding requirements

Team Engagement

Software Developers — 2 • Product Design — 1

Stakeholder Engagement

Medicaid Brokers • Client Operations

Work Products

Strategy & Analysis

Business Requirements Documents
Functional Specifications
Broker Process Maps
Integration Specifications
Requirements Traceability Matrix

Delivery & Governance

UAT Plans
Release Validation Records
Deployment Plans
Compliance Reporting
Executive Status Reports

Route Optimization & Service Performance

Business Problem

Regional Transportation District (Denver) was experiencing below-target on-time performance and service efficiency across paratransit operations.

My Role

Redesigned scheduling rules by optimizing pickup/drop-off windows, appointment constraints, and routing logic to reduce slack time, deadhead miles, and rider hostage time.

Business Impact

90%+ On-Time Performance sustained
2+ Trips per Revenue Hour achieved
Improved route utilization and operational efficiency

Workflow Processing Enhancement

Business Problem

Delaware’s transit eligibility process was constrained by manual workflows, limited staffing capacity, and lengthy application turnaround times.

Intervention

Mapped the end-to-end eligibility process, identified operational gaps, and defined business requirements to digitize the complete eligibility assessment workflow.

Business Impact

Eligibility decisions reduced to <11 days
Increased assessor productivity
Standardized staff onboarding and role definition

Professional Recognition

2025

Client Recognition

Vermont Public Transit Association

Zero-defect statewide deployment of paratransit operations.

2024

Client Recognition

Delaware Transit Corporation

Resource utilization and workforce management optimization.

2024

QRyde Excellence Award

Recognized for route optimization and enterprise API integration.

Resume

Download

Contact

Open to consulting and transformation delivery roles.

LinkedIn linkedin.com/in/hellyjadeja X x.com/EllyEleven Resume Download

Delivering complex public sector transformation programmes with measurable business impact.

10+ programmes, delivered under governance.

How I Managed Multi-Stakeholder Transformation

How I Solve Compliance-Driven Business Problems

Route Optimization & Service Performance

Workflow Processing Enhancement

Open to consulting and transformation delivery roles.